When customer service surveys come from the established industry players these days, one that counts significantly is the customer service quality of mobile carriers, since most customers think of wireless service providers as near the bottom of the barrel, along with car salesman (according to reports).Well, Vocal Laboratories' recent survey of quality of customer service among the largest wireless phone companies had T-Mobile as the overall winner, with Verizon Wireless being close behind.
Cingular remained in third place -- while improving -- and Sprint Sprint improved from "D" scores in both categories to "C"s -- but remained in last place.
