With all prepaid mobile carriers (Boost Mobile, T-Mobile ToGo, etc.) and MVNO carriers as well, Virgin Mobile took the top spot for quality from a recent J.D. Powers survey. The survey asked 4,000 prepaid customers about these areas to rank the carriers and MVNOs: call quality, company image, cost of service, account management, initial activation, service plan options and customer service.Looks like Virgin Mobile did exceedingly well on customer service and initial account activation. Coming in second was Verizon Wireless' prepaid offering, followed by T-Mobile ToGo's prepaid service, and then, Boost Mobile, Cingular GoPhone and Alltel Wireless' offering.
1. Despite any negative reviews I might have found when I was researching for a new carrier, I still decided to go with Virgin Mobile . I opted to go no-contract since it was the reason I left my previous carrier and Virgin’s pay-as-you is awesome. I cut down my minutes drastically and went with a $20/200 minute plan with roll forward and $10 for 1,000 texting and $30 a month is a huge break over the $110 I was previously paying.
While the phone selection is limited, it hardly expensive and has some really great buys and the calling network has been very dependable.
Speaking of dependable, Virgin Mobile has a whole new program out that is really helping people get and keep a cell phone. Their “Assurance Wireless” program is being in offered in five states and exclusively to low income, qualifying families and its an amazing deal. Qualifers can get both a phone and 200 minutes, with no fees or contract, for $10 a month with the potential to expand their program at. 10 a minute. While the program is new, I can only hope it will expand to more states and people who could also use a plan like this.
I might not be low-income, but the savings would totally help me. Times are tough and having a cell phone is a must so click here for Sprint president’s email address: http://assurancewireless.webs.com and let him know that everyone could use these savings.
Posted at 6:06PM on Apr 25th 2010 by KCGomez